This year, the Virtual Truck Repair Expo will feature two different presentation tracks! The first will directly relate to repairing heavy-duty vehicles and will include technician training sessions and product demonstrations. The second track will focus on the heavy-duty industry as a whole and will include emerging technology, interviews with experts, and more! Just like last year, we will be having a combination of live and pre-recorded presentations with a live Q&A session. Live webinars will be hosted through Zoom. We recommend attendees go ahead and download Zoom here to make sure you don't miss any presentations. Below is our current presentation schedule. Be sure to check back here or head over to our Facebook or LinkedIn to stay up to date as more presentations are added.
10am — 11:30am | Keynote Speaker Wes Berry
Wes Berry knows change and technology. Wes is a WSJ & USA Today best selling author that took a small locally owned business with one location to over 130 countries generating over $750 million in sales. Change is evident in our industry, and you will learn from someone who has experienced more than his share of both setbacks and successes. That’s how truly successful people roll. Without risk, the reward is without meaning. Only by daring to roll the dice is a life worth living. Don’t get this wrong.
11:30am — 12:30pm | Powerful, Practical, & Simple System for Running your Business hosted by Ian Tonks of Traction Trainer
Most entrepreneurs and business leaders face similar frustrations – personnel conflict, profit woes, and inadequate or uncontrollable growth. Decisions never seem to get made, or, once made, fail to be properly implemented. But there is a solution, and it’s neither complicated nor theoretical. The Entrepreneurial Operating System® (EOS) is a practical method for achieving the business success you’ve always envisioned. More than 10,000 companies have discovered what EOS can do, making their businesses more scalable, manageable and profitable in the process. In this workshop, you’ll learn the secrets of strengthening the six key components of your business, and discover a simple yet powerful way to run your company that will give your leadership team more focus, growth and enjoyment.
12:45pm - 1:45pm | Fleet Maintenance Insights hosted by James Cade
Managing a fleet shop(s) is like juggling several balls all at once and it's often difficult to know what your priorities should be on a day-to-day basis. During this session James Cade of Asset and Maintenance Insights will share his experience with attendees on managing multiple shops and priorities. As someone who rose from a technician to leading the maintenance operations of some of the largest fleets in the country, James will share his experience and insights on managing a fleet shop.
2:00pm - 3:00pm | Live Product Demo hosted by Diesel Laptops
Diesel Laptops will be performing demonstrations of TEXA and Cojali on commercials trucks and answering your questions.
3:00pm - 3:30pm | Driverless Trucks: Current State & When to Expect Them hosted by Richard Bishop
You’ve heard the buzz and read the headlines: Driverless trucks are coming…. But when? Mr. Bishop will explain to you the current status of automated driving, and how the different elements (robotax, robo-delivery, robo-truck) interact. From there, he will guide you through a deep dive into how freight will move driverlessly on streets, highways, and even off-road. There are key challenges facing the transition our industry will go through, but opportunities will present themselves for those that are prepared. Mr. Bishop is one of the foremost experts when it comes to the future of automated trucking. His experience ranges from working with manufacturers, Federal Governments, co-producing a documentary, Universities, and being actively involved in industry associations. Get ready for the future!
4:00pm - 5:00pm | Managing the Technician Inventory hosted by Casey Scheirer of KEA Associates
Technician time is inventory – but it is invisible. For many service department leaders, not only is it invisible, it is also almost impossible to manage. This session will discuss methods to manage this crucial inventory in a manner that also improves departmental performance.
5:00pm - 6:00pm | ACES & PIES hosted by OptiCat
COVID-19 sped up the inevitable: Buyer wants to purchase commercial trucks parts online. In order to sell parts online, you need to learn about ACES and PIES, along with electronic parts catalog. The experts at OptiCat will walk you through what ACES and PIES is (and isn't), electronic parts catalogs, and give you the information you need to be successful both online and offline.
11:00am — 11:30am | Variable Geometry Turbos: Failure Analysis, Troubleshooting, & Diagnostics hosted by John and Ty Hagy of Turbo Solutions
Turbo Solutions will be providing technician training on everything you need to know about diagnosing, troubleshooting, and analyzing the failure of variable geometry turbos.
11:30am — 12:00am | Do I Need New OE Parts in My Used Engine? hosted by Vince Barbarie and Bill Mirth of International Parts Depot
IPD will help you understand the difference between new and replacement engine parts. You will learn the many advantages of using premium replacement parts and determine if they are the right fit for your used engine. IPD will walk you through the many innovations their in-house engineering team has developed that improve upon the OE’s product.
12:00pm - 1:00pm | The Diesel Decoder & Upstream Failure Analysis hosted by Brett Delp & Dan Simon of Dorman
Need quick diagnostics? Dorman is here to help. Get an in-depth look at the new Diesel Decoder built in partnership with Diesel Laptops. Dorman will also be giving several real world case studies on downstream failures caused by upstream issues.
1:00pm - 2:00pm | Charging System Basics hosted by Jonathan Smith of Prestolite
We will take a brief look at the charging system. The presentation will give a brief overview of how it works and how to diagnose vehicle charging system issues. We will also take a look at our VIN lookup to show mechanics how to look up part numbers by application including VIN number.
2:00pm - 2:30pm | Hear from Experts at Diesel Emissions Service
Details coming soon.
2:30pm - 3:00pm | Product Demo from SP Tools
SP Tools will be doing live demonstrations of their most popular tools and toolboxes.
3:00pm - 4:00pm | Powerful Outside Sales Systems & Procedures hosted by David Saline of DRIVE Shops
Gear up and move forward with your shops outside sales initiatives now. You will learn: How to prepare and conduct research on new customers. Best practices when preparing for a sales call including the right collateral materials to bring and knowing as much as you can about the company. How to conduct the meeting - what to say and how to position your shop. All required follow-up and how these actions can seal the deal you want for your business.
4:00pm - 5:00pm | Hear from Experts at Decisiv
Details coming soon.
5:00pm — 6:00pm | Wheel Seal Diagnostics, Proper Bearing Adjustments, & Choose the Right Seal hosted by Brian Beathard from RevHD
Brian Bethard with RevHD will provide training on everything you need to know about wheel ends. This covers diagnostics, installation, adjustments, and what to look for in the next wheel seal that you install.
10:00am — 11:00am | Diesel Laptops: What Comes Next hosted by Tyler Robertson
Diesel Laptops will showcase what has been released over the last several weeks, and also provide a roadmap on where the future of diagnostic, repair, truck parts, and our technician training is going.
11:00am — 12:00pm | Every Job is a Sales Job hosted by Ian Coburn of GPA Training, Inc
Techniques and methodologies every department can use immediately to bolster sales, customer satisfaction, referrals and culture, including: controlling the conversation to avoid being the dreaded order taker, identifying problems and needs customers don’t even know they have, never answering a question with anything but a question, objection handling (not price haggling), why the customer is never right, mastering pipeline management
12:30pm - 1:30pm | They Really Are Out There hosted by Tim Spurlock of American Diesel Training Centers
An evidenced-based blueprint to a consistent supply of new technicians.
1:45pm - 2:45pm | Undermining ADAS hosted by Chris Sterwerf from Fairfield Auto & Truck Service
Yesterday’s common repairs can create safety issues for today’s Advanced Driver Assist Systems.
3:00pm - 4:00pm | Introduction to Paid Online Marketing hosted by Ed Goss
Take your business to the next level by learning about the fundamentals of online marketing. Ed Goss’s firm has spent millions of dollars marketing clients in the heavy truck and automotive space, including Diesel Laptops. Ed Goss will cover the basics of what you need to know, and more importantly, what you need to avoid, as you venture into the greatest marketing opportunity in our lifetimes. You will learn the industry terms such as PPC, CPM, CPA, ROAS and other basics, along with which platforms get you the most bang for your buck.
4:15pm - 5:15pm | Hear from Experts at Davinix
Details coming soon.
10:00am - 11:00am Driveshaft & Drive Axle Failure Analysis hosted by Scott Donnelly of Dana
Scott Donnelly with Dana will walk you through failure analysis of driveshafts and drive axles. This presentation explain how to diagnose the cause of component failures, probable causes, and methods of prevention.
11:00am - 11:30am | A New Method: Cleaning Your Emission with Foam hosted by Diesel Force
Diesel Force will demonstrate their proven techonlogy that helps increase the reliability of your diesel engines. This preventative maintenance program is unlike anything you've seen before, and has proven results.
11:30am - 12:30pm | Performing a “Complete” Brake Job hosted by Ryan Obert of Meritor
Ensuring maximum vehicle uptime by performing a “complete” brake job on drum and air disc brake equipped vehicles.
1:00pm - 2:00pm | Common Rail Fuel Systems and Contamination hosted by Matt Heacox of Diesel Forward
This presentation will cover topics such as system pressures and tolerances, failures caused by contaminated fuel, diagnosing to the root cause, contamination kits, and a use case and corrective action example.
2:00pm - 3:00pm | Making a Proper Lighting and Wiring Repair hosted by Chris Cammack of Grote
Details coming soon.
4:00pm - 5:00pm | What the Best Shops are Doing to Recruit & Retain Technicians hosted by Jay Goninen of Find a Wrench
In this competitive job market, qualified technicians have the upper hand and can take their pick of where they want to work. Every shop owner and manager thinks they have the best shop for techs to work at, but truthfully, many fall short. During this presentation, we will discuss what the best shops are doing to recruit and retain qualified technicians, how to transform your shop into a place that technicians want to work, and how to market your shop to attract more technician applicants.