Agenda

This year, the Virtual Truck Repair Expo will feature two different presentation tracks! The first will directly relate to repairing heavy-duty vehicles and will include technician training sessions and product demonstrations. The second track will focus on the heavy-duty industry as a whole and will include emerging technology, interviews with experts, and more! Just like last year, we will be having a combination of live and pre-recorded presentations with a live Q&A session. Live webinars will be hosted through Zoom. We recommend attendees go ahead and download Zoom here to make sure you don't miss any presentations. Below is our current presentation schedule. Be sure to check back here or head over to our Facebook or LinkedIn to stay up to date as more presentations are added.

Day One - Track One

10am — 11:30am | Keynote Presentation: Burn the Box (Embracing a Change Mindset) Wes Berry

Wes Berry knows change and technology. Wes is a WSJ & USA Today best selling author that took a small locally owned business with one location to over 130 countries generating over $750 million in sales. Change is evident in our industry, and you will learn from someone who has experienced more than his share of both setbacks and successes. That’s how truly successful people roll. Without risk, the reward is without meaning. Only by daring to roll the dice is a life worth living. Don’t get this wrong.

11:30am — 12:30pm | The Entrepreneurial Operating System® a Powerful, Practical, and Simple System for Running your Business hosted by Ian Tonks of Traction Trainer

Most entrepreneurs and business leaders face similar frustrations – personnel conflict, profit woes, and inadequate or uncontrollable growth. Decisions never seem to get made, or, once made, fail to be properly implemented. But there is a solution, and it’s neither complicated nor theoretical. The Entrepreneurial Operating System® (EOS) is a practical method for achieving the business success you’ve always envisioned. More than 10,000 companies have discovered what EOS can do, making their businesses more scalable, manageable and profitable in the process. In this workshop, you’ll learn the secrets of strengthening the six key components of your business, and discover a simple yet powerful way to run your company that will give your leadership team more focus, growth and enjoyment.

12:30pm — 12:45pm | Commercial Break - Meet Uptake hosted by Uptake

Uptake is the intelligence system for industrial assets. Providing an AI-driven asset performance management solution, Uptake gives all departments — maintenance, reliability, and operations teams — a single, shared view of every asset in an operation. With the power of data acquisition and artificial intelligence (AI), Uptake helps customers predict and prevent asset failures and unplanned downtime. Driven by powerful data science models, our products deliver insights that mitigate risk, optimize maintenance strategy and asset performance, reduce costs, and enhance safety. With 30+ patents and recognized for leadership in industrial IoT (IIoT) by the World Economic Forum, CNBC and Forbes, Uptake is headquartered in Chicago with presence in Canada, South America, Europe, India, and Australia.

12:45pm - 1:45pm | Fleet Maintenance Insights hosted by James Cade of Fleet Asset and Maintenance Insights

Managing a fleet shop(s) is like juggling several balls all at once and it's often difficult to know what your priorities should be on a day-to-day basis. During this session James Cade of Asset and Maintenance Insights will share his experience with attendees on managing multiple shops and priorities. As someone who rose from a technician to leading the maintenance operations of some of the largest fleets in the country, James will share his experience and insights on managing a fleet shop.

1:45pm — 2:00pm | Commercial Break - Meet McGriff hosted by Uptake

McGriff provides risk management and insurance solutions including commercial property and casualty, corporate bonding and surety services, cyber, management liability, small business, personal lines, employee benefits, and life and health.

2:00pm - 3:00pm | Understanding the Aftertreatment DPF, DOC and SCR Systemshosted by Dave Jerman of Roadwarrior, Inc

Covers EPA 2007, EPA 2010+ on-road, and Tier 4 construction diesel engine emission control systems. This session includes a technical overview of DPF, Catalyst and SCR systems, troubleshooting tips, common problems, and preventative maintenance recommendations. Aftertreatment systems are an integral part of the modern diesel engine and properly identifying the root cause of failures is0 paramount – this presentation provides valuable information to prevent costly faults and helps you fix it right the first time!

3:00pm - 3:30pm | Driverless Trucks: Current State & When to Expect Them hosted by Richard Bishop of Richard Bishop Consulting

You’ve heard the buzz and read the headlines: Driverless trucks are coming…. But when? Mr. Bishop will explain to you the current status of automated driving, and how the different elements (robotax, robo-delivery, robo-truck) interact. From there, he will guide you through a deep dive into how freight will move driverlessly on streets, highways, and even off-road. There are key challenges facing the transition our industry will go through, but opportunities will present themselves for those that are prepared. Mr. Bishop is one of the foremost experts when it comes to the future of automated trucking. His experience ranges from working with manufacturers, Federal Governments, co-producing a documentary, Universities, and being actively involved in industry associations. Get ready for the future!

1:45pm — 2:00pm | Commercial Break - Meet TekMetric hosted by Uptake

Tekmetric is a cloud-based shop management system that empowers shop owners and service writers with the real-time data, workflow management, and customer communication tools they need to run the most efficient, profitable shops possible.

4:00pm - 5:00pm | Managing the Technician Inventory hosted by Casey Scheirer of KEA Associates

Technician time is inventory – but it is invisible. For many service department leaders, not only is it invisible, it is also almost impossible to manage. This session will discuss methods to manage this crucial inventory in a manner that also improves departmental performance.

5:00pm - 6:00pm | ACES & PIES hosted by Kyle Johnson and Bryan Thueson of OptiCat

COVID-19 sped up the inevitable: Buyer wants to purchase commercial trucks parts online. In order to sell parts online, you need to learn about ACES and PIES, along with electronic parts catalog. The experts at OptiCat will walk you through what ACES and PIES is (and isn't), electronic parts catalogs, and give you the information you need to be successful both online and offline.

Day One - Track Two

11:00am — 11:30am | Variable Geometry Turbos: Failure Analysis, Troubleshooting, & Diagnostics hosted by John Ferry of Turbo Solutions

Turbo Solutions will be providing technician training on everything you need to know about diagnosing, troubleshooting, and analyzing the failure of variable geometry turbos.

11:30am — 12:00pm | Do I Need New OE Parts in My Used Engine? hosted by Vince Barbarie and Bill Mirth of IPD

IPD will help you understand the difference between new and replacement engine parts. You will learn the many advantages of using premium replacement parts and determine if they are the right fit for your used engine. IPD will walk you through the many innovations their in-house engineering team has developed that improve upon the OE’s product.

12:00pm - 1:00pm | The Diesel Decoder & Upstream Failure Analysis hosted by Brett Delp & Dan Simon of Dorman

Need quick diagnostics? Dorman is here to help. Get an in-depth look at the new Diesel Decoder built in partnership with Diesel Laptops. Dorman will also be giving several real world case studies on downstream failures caused by upstream issues.

1:00pm - 2:00pm | Charging System Basics hosted by Jonathan Smith of Prestolite

We will take a brief look at the charging system. The presentation will give a brief overview of how it works and how to diagnose vehicle charging system issues. We will also take a look at our VIN lookup to show mechanics how to look up part numbers by application including VIN number.

2:00pm - 2:30pm | DPF Parts Direct hosted by Casey Hoke of DPFPartsDirect.com

We will show how to use the cross reference tool on it and review the Filtertherm brand of dpf cleaning equipment, we will then talk about diagnostic tools (yes we will show off D/L equipment) including HD Powersmoke, ERG cleaning equipment. Then discuss Redline Emissions Products offerings and touch on training and oem surplus parts.

2:30pm - 3:00pm | Product Demo from SP Tools

SP Tools will be doing live demonstrations of their most popular tools and toolboxes.

3:00pm - 4:00pm | Powerful Outside Sales Systems & Procedures hosted by David Saline of DRIVE Shops

Gear up and move forward with your shops outside sales initiatives now. You will learn: How to prepare and conduct research on new customers. Best practices when preparing for a sales call including the right collateral materials to bring and knowing as much as you can about the company. How to conduct the meeting - what to say and how to position your shop. All required follow-up and how these actions can seal the deal you want for your business.

4:00pm - 5:00pm | Decisiv Demo hosted by Andy Turnbull of Decisiv

Tune in for an engaging discussion regarding the Decisiv SRM platform and how it provides value to all participants across the asset service lifecycle by delivering real-time information at the point of service. Learn how your shop can drive a streamlined service process and become part of the largest service ecosystem in the industry. Our platform supports over 275,000 repairs per month and over 13,000 repairs per day. With Decisiv SRM, you are visible to nearly 75,000 fleet owners and managers across North America who rely on the SRM Ecosystem for truck maintenance and repair.

5:00pm — 6:00pm | Wheel Seal Diagnostics, Proper Bearing Adjustments, & Choose the Right Seal hosted by Brian Beathard from RevHD

Brian Bethard with RevHD will provide training on everything you need to know about wheel ends. This covers diagnostics, installation, adjustments, and what to look for in the next wheel seal that you install.

Day Two - Track One

10:00am — 11:00am | Diesel Laptops: What Comes Next hosted by Tyler Robertson

Diesel Laptops will showcase what has been released over the last several weeks, and also provide a roadmap on where the future of diagnostic, repair, truck parts, and our technician training is going.

11:00am — 12:00pm | Every Job is a Sales Job hosted by Ian Coburn of GPA Training, Inc

Techniques and methodologies every department can use immediately to bolster sales, customer satisfaction, referrals and culture, including: controlling the conversation to avoid being the dreaded order taker, identifying problems and needs customers don’t even know they have, never answering a question with anything but a question, objection handling (not price haggling), why the customer is never right, mastering pipeline management

12:30pm - 1:30pm | They Really Are Out There hosted by Tim Spurlock of American Diesel Training Centers

An evidenced-based blueprint to a consistent supply of new technicians.

1:30pm — 1:45pm | Commercial Break - Meet DaVinix hosted by Uptake

DaVinix a cloud-based platform combining mobile, voice and AI to empower companies, big and small, in automating their training, processes, and reporting as well as providing real-time assistance for field or remote employees. We enable you to deliver step-by-step guidance—with photo, video, and document capabilities—handsfree on smart devices to your team while they are performing inspections, maintenance, or repairs. At DaVinix, our software ensures accountability and provides visibility to your team through automated and immediate reporting. Your employees can collect data, upload photos, and document vehicle conditions in-process. Our reports give you a record of every step your employees complete along with the total time it took for each task. We’ll help you increase productivity, eliminate errors, spotlight training gaps, and ultimately increase uptime.

1:45pm - 2:45pm | Undermining ADAS hosted by Chris Sterwerf from Fairfield Auto & Truck Service

Yesterday’s common repairs can create safety issues for today’s Advanced Driver Assist Systems.

3:00pm - 4:00pm | Introduction to Paid Online Marketing hosted by Ed Goss

Take your business to the next level by learning about the fundamentals of online marketing. Ed Goss’s firm has spent millions of dollars marketing clients in the heavy truck and automotive space, including Diesel Laptops. Ed Goss will cover the basics of what you need to know, and more importantly, what you need to avoid, as you venture into the greatest marketing opportunity in our lifetimes. You will learn the industry terms such as PPC, CPM, CPA, ROAS and other basics, along with which platforms get you the most bang for your buck.

4:15pm - 5:15pm | Where Training, Doing, and Accountability Meet hosted by Kip Gordon of DaVinix

Streamline training and processes with DaVinix’s technology software. At DaVinix, we’re revolutionizing the way employees are trained, field work is completed, and reporting is done by automating and standardizing. DaVinix breaks the cycle of dependency on off-the-job training, memorizing long complicated processes, and time-consuming reporting. Kip will take you through a demo of DaVinix’s platform to show you how we drive efficiency, productivity, and visibility.

Day Two - Track Two

10:00am - 11:00am | Driveshaft & Drive Axle Failure Analysis hosted by Scott Donnelly of Dana

Scott Donnelly with Dana will walk you through failure analysis of driveshafts and drive axles. This presentation explain how to diagnose the cause of component failures, probable causes, and methods of prevention.

11:00am - 11:30am | A New Method: Cleaning Your Emission with Foam hosted by Diesel Force

Diesel Force will demonstrate their proven techonlogy that helps increase the reliability of your diesel engines. This preventative maintenance program is unlike anything you've seen before, and has proven results.

11:30am - 12:30pm | Performing a “Complete” Brake Job hosted by Joe Baumer of Meritor

Ensuring maximum vehicle uptime by performing a “complete” brake job on drum and air disc brake equipped vehicles.

1:00pm - 2:00pm | Common Rail Fuel Systems and Contamination hosted by Alberto ‘Bert’ Bonilla of Alliant Power

This presentation will cover topics such as system pressures and tolerances, failures caused by contaminated fuel, diagnosing to the root cause, contamination kits, and a use case and corrective action example.

2:00pm - 3:00pm | Making a Proper Lighting and Wiring Repair hosted by Chris Cammack of Grote

Details coming soon.

3:00pm - 4:00pm | What the Best Shops are Doing to Recruit & Retain Technicians hosted by Jay Goninen of Find a Wrench

In this competitive job market, qualified technicians have the upper hand and can take their pick of where they want to work. Every shop owner and manager thinks they have the best shop for techs to work at, but truthfully, many fall short. During this presentation, we will discuss what the best shops are doing to recruit and retain qualified technicians, how to transform your shop into a place that technicians want to work, and how to market your shop to attract more technician applicants.

4:00pm - 5:00pm | SCR Component Overview & Efficiency Testing hosted by Scott Meek of Diesel Laptops

Details coming soon.

5:00pm - 6:00pm | Top 20 Ways to Grow Your Service Revenue hosted by Tyler Robertson and Jeff Celentano of Diesel Laptops

This is a recording of a webinar that Diesel Laptops hosted in 2020. Some mentions of special sales and software have been changed and are no longer applicable.